Terms and Conditions

Hajj 2018 Terms & Conditions

The following constitutes a contractual agreement between Travel Mina Inc, hereinafter referred to as Travel Mina Inc or us, and the purchaser of any of our hajj programs, hereinafter referred to as “customer.” Acceptance of such agreement can be accomplished through written signature on the contract or through performance, which is purchase of one of our Hajj and Umrah packages. By purchasing a hajj package or signing our terms & conditions customer warrants: 

1.Reservation / Deposits/ Fees: 

Travel Mina Inc accepts checks, money orders and cash. Your payment is not
deemed made until it is received by Travel Mina Inc.

Deposit amount: $2,000 per person upon registration for standard packages. Second payment amount: $2,500 per person by March 1, 2018

Final payment: covering full balance must be paid before May 1st, 2018

Deposit amount: $3,000 per person upon registration for premium
packages. Second payment amount: $3500 per person by March 1st 2018

Final payment: covering full balance must be paid before May 1st 2018 

Your booking is not confirmed until the deposit is cleared by Travel Mina Inc bank and you receive written confirmation of your booking from Travel Mina Inc. Please review and verify your booking invoice thoroughly and contact your travel agent or Travel Mina immediately if your invoice appears to be incorrect or incomplete, as it may not be possible to make changes later. Please be advised that once your visa has been processed, there will be NO refunds available for the package(s) you have purchased. Hajj fees issued by the Kingdom of Saudi Arabia or related to the ritual animal sacrifice are additional to and not included in any package or programs. 

2.Cancellation policy:

For any cancellation received by Travel Mina Inc on or before: March 1, 2018: $250 per person cancellation fee.
May 1, 2018: $1,500.00 per person cancellation fee.
May 1, 2018: no-refund will be made on any reservation. Cancellation must be received in writing. 

3. Warranty:

Travel Mina Inc is an Agent provider and cannot be held liable for any and all claims that may arise from its vendors. Vendors include but are not limited to, Hotels, Airlines, Transportation companies, Consulate offices, Embassies, and government service providers in Mina, Arafat and Muzdalifa. 

Travel Mina Inc recommends that customers obtain and review the warranties provided by the vendors if any such situation shall arise Situations which Travel Mina Inc are not liable include but are not limited to: Cleanliness & upkeep of Ho- tel Rooms, denial of or availability of visa from consulate, delayed flights, Mina & Arafat tent locations and electrical power, Arafat bathroom conditions, Air Conditioning units in Mina, and stalled or damaged buses. 

4. Insurance:

Travel Mina Inc advises all customers to obtain travelers insurance prior to departure for any of our tour pack- ages. Many of the issues that may arise which customer will have no recourse against Travel Mina Inc may be remedied by purchase of Travelers insurance which is readily available and offered on our website. Situations which may be aided by possession of travelers insurance include but are not limited to: Lost luggage, Medical Expenses, personal expenses and last minute cancelations. 

5. Lost Luggage:

Travel Mina Inc is not responsible for any stolen luggage or personal items for the durations any of our pack- ages. Travel Mina Inc is not responsible for any lost luggage by the Airline or during customer transit from air- port to hotel in Saudi Arabia. 

Travel Mina Inc recommends customer purchases insurance to protect themselves should such a situation arise. Travel Mina Inc will handle customer luggage during certain portions of the journey. Should luggage be lost while in the care of Travel Mina Inc, they will provide compensation for the lost bag. 

     

Customer is limited to one bag per person, any additional bags brought by client will not be covered. Travel Mina Inc will compensate client based on value of goods lost for said bag, at a maximum of $200 per bag. 

6. Safety & Health:

 

Customer understands that Tour packages are often held in developing and undeveloped countries, due to this there are many unknown and inherent risks associated with embarking on journeys of this nature. 

Customer acknowledges that Travel Mina Inc cannot be held responsible for any damages resulting from any acts including but not limited to: negligence of Vendor, political unrest and forces of nature. 

Furthermore, Travel Mina Inc, or any of Travel Mina Inc staff, are not qualified to provide medical assistance should the need arise. Travel Mina Inc will take all reasonable efforts to assist any and all injured customers. 

However, customers will not hold Travel Mina Inc responsible for inability to treat or care for customer. In addition Travel Mina Inc is not responsible for delays in arrival of medical personnel. 

Customer understands that many of our tour pack- ages involve long and exhausting walks. Particularly our hajj packages, can take an exhausting physical toll on any and all customers regardless of physical condition. 

Customers with prior physical conditions are required to make disclosure to Travel Mina Inc staff prior to departure. Travel Mina Inc will do it’s best to accommodate customers with health conditions, however by purchasing a package from Travel Mina Inc, customer warrants that they are able to complete and participate in all aspects of said package. Should customer be unable to participate in any aspects of our tour packages, it is customer’s responsibility to find a companion to assist them. 

7. Governing law & General Information:

This Agreement shall be governed and construed and interpreted in accordance with the laws of the state of New York and in accordance with New York’s choice of law principles. Customer agrees to be subject first to neutral party mediation followed by arbitration under the ABA, if necessary, and then seek remedy in formal trial proceedings. 

Customer understands that they must file any and all claims against Travel Mina Inc within one year of completion of hajj. Customer voluntarily agrees to waive any right to punitive damages.

This agreement contains the entire agreement of the parties and supersedes all prior or contemporaneous negotiations, correspondence, understandings and agreements between the parties, regarding the subject matter of this Agreement This Agreement may be amended by Travel Mina Inc or authorized and staff. Travel Mina Inc advises customer to periodically check our website to make sure they have the most up to date ver- sion prior to departure. If any of these conditions are invalid or unenforceable, it will be struck out and the remaining terms will remain in force. If Travel Mina Inc fails to act in relation to a breach by you or others of these Terms & Conditions, this does not waive our right to act with respect to subsequent or similar breach- es. This agreement may be executed in counterparts, all of which taken together shall constitute one agreement binding on all parties, notwithstanding that all the parties are not signatories to the original or the same counterpart. Each party shall become bound by the Agreement immediately upon affixing his or its signature hereto, independently of this signature of any other party. 

8. Hajj Guide Sheet & Tips:

Travel Mina Inc Advises, the views held by the assigned scholar do not necessarily reflect the views of Travel Mina Inc. Furthermore Travel Mina Inc does not guarantee or warrant, the availability, linguistic ability, Mazhab views of the assigned Scholar.
One Scholar assigned per group, some groups may have just a scholar, or just a group leader, or both. Furthermore, customer agrees that they have read the Travel Mina Inc Hajj Guide. This Guide refers to all of the hardships customer may face during their journey. By Agreeing to Travel Mina Inc’s terms & conditions customer is admitting they have read the Hajj Guide and understand the content placed there in.